Contact Us
Got a question about a review, spotted something that needs updating, or want to flag your own experience with a payout at one of the casinos on our list? This page explains how to reach the US Online Casinos team and what we can realistically help with.
How to Contact US Online Casinos
The quickest way to reach us is by email at [email protected]. We read every message that comes in, though response times can vary depending on volume — as a general guide, we try to reply within a couple of business days.
When you write in, it helps to include:
- The name of the casino or page your message relates to
- What you're asking about — a bonus term, a withdrawal experience, a factual correction, or something else
- Any relevant dates or screenshots, if your query involves a specific transaction
We're a US-focused comparison site, so most of what we can help with relates to our own content and rankings rather than acting on a reader's behalf with a casino operator.
What We Can and Can't Help With
We're an independent review and comparison resource, not a casino operator, a payment processor or a regulator. That shapes what we're able to do when you get in touch:
- We can answer questions about how we assess and rank the highest payout online casinos, correct factual errors in a review, and pass on general feedback about a listed site's payout times, support quality or bonus terms.
- We can't process a withdrawal, resolve a dispute over a bonus or a locked account, or intervene in a disagreement between you and a casino. Those matters need to go directly to the casino's own customer support team, and if that doesn't resolve things, to the licensing body named in their terms.
If your enquiry is really a complaint about money owed by a specific site, contacting that casino's support channel directly — and keeping records of the conversation — is the faster route than writing to us.
Feedback That Shapes Our Reviews
Payout speed, wagering conditions and support responsiveness can all shift over time, and reader feedback is one of the ways we catch that. If you've recently cashed out at one of the sites we cover and the experience matched — or didn't match — what our review said, let us know. We factor genuine, verifiable feedback into how we keep our rankings current, alongside our own research into licensing status, published terms and site behaviour.
We don't accept payment in exchange for a specific rating, and feedback from readers doesn't buy a casino a higher position either — see our About Us page for more on how the site is put together and how we approach reviews.
Questions About Bonus Terms or Site Details
A common reason people write in is confusion over a bonus offer — wagering requirements, maximum withdrawal caps, or which games count toward playthrough. We do our best to summarise the material conditions next to each offer on our rankings pages, but the casino's own terms and conditions page always takes precedence if there's a discrepancy. We're happy to help point you toward the right section of a casino's terms if you're stuck, though we can't interpret a live dispute on the casino's behalf.
If You're Worried About Your Gambling
If you're reaching out because gambling has started to feel like more of a problem than entertainment, please don't wait on an email reply from us. Our Responsible Gambling page lists self-exclusion options, deposit and time limit tools, and support services available to US players, and it's worth reading whether or not you contact us directly.
Site Policies and Terms
Questions about how we operate, how content on the site is used, or our general disclaimers are answered in more detail on our Terms and Conditions page. It's worth a look before writing in if your question is about site usage rather than a specific review.